Inquiries regarding retail gas contracts (including commencement or termination of gas service, changes to contract details, and billing matters) cannot be handled by Osaka Gas Network Co., Ltd. ※
Please contact your contracted gas retail supplier appropriately.
In addition, the number of inquiries intended for Osaka Gas Co., Ltd. that are mistakenly directed to Osaka Gas Network Co., Ltd. has been increasing.
Please note that Osaka Gas Co., Ltd. and Osaka Gas Network Co., Ltd. are separate entities, and inquiries regarding services specific to Osaka Gas Co., Ltd. (such as My Osaka Gas) cannot be accepted by Osaka Gas Network Co., Ltd. either.
Please ensure that your inquiry is directed to the appropriate company.
※ Inquiries regarding Last Resort Supply provided by Osaka Gas Network Co., Ltd. will be accepted.
・Please note that, depending on the content, your inquiry might not be answered, or it takes time for us to reply to your inquiry.
・Please note that responses may be delayed during non-business hours and holidays including Saturdays, Sundays, national holidays, around the year-end and New Year holidays.
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