Osaka Gas Network Co., Ltd.Osaka Gas Network Co., Ltd.
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Gas outage

Gas may be shut off for safety reasons if the intelligent meter detects a large tremor, etc.
In this case, follow the steps below to perform the reset operation.

  • The illustration is for reference. The appearance of the meter varies depending on the type.
STEP

Stop all gas appliances and check for a gas smell.

If you notice a gas leak, immediately open windows and doors, call the Gas Leak Emergency Number, and evacuate outdoors.

Stop all gas appliances and check for a gas smell.
Gas valve on the meter(Do not operate the valve.)
STEP

If you do not smell gas, check whether the red lamp is blinking on the meter.

If the lamp is not blinking and gas is unavailable, call the Gas Pipeline Helpline.
Call hours: (Mon.–Sat.) 9:00 to 19:00; (Sun. and holidays) 9:00 to 17:00

Click/tap here to check the position of the meter.

Check the position of the meter before any problem arises.

Condominiums/apartments

  • Example of installation in a meter box in a corridor in a common space, etc.

    Example of installation in a meter box in a corridor in a common space, etc.

  • Example of collective installation under a staircase

    Example of collective installation under a staircase

  • Example of installation at a high position out of handfs reach

    Example of installation at a high position out of handfs reach

Individual houses

  • Example of installation on an exterior wall (outdoors)

    Example of installation on an exterior wall (outdoors)

  • Example of installation on a fence or hedge

    Example of installation on a fence or hedge

  • Example of installation at a high position out of handfs reach

    Example of installation at a high position out of handfs reach

STEP
There is a return button on the upper left of the meter.

Manually turn the reset button cap counterclockwise to remove it.

The shape of the reset button may vary slightly depending on the type of meter.
Some types of meters do not have a reset button cap. In this case, skip this step.

Meter installed at a high position out of handfs reach
(If the meter is equipped with a reset lever)
Push up the protrusion (return lever) from the meter with a stick etc.

Fully push up the reset lever using a stick, etc. until it stops. Release the stick, etc. when the display lamp is lit.
If a string is attached to the reset lever, pull down the string until the reset lever stops.

Go to STEP5
STEP
Fully depress the reset button.

Fully depress the reset button. Release the button after confirming that the red lamp is lit. After the lamp is lit, it starts blinking again.

STEP

Wait until the lamp turns off.

The meter checks for a gas leak. Gas is usable when the lamp turns off. There are two types of meters. For one type, it takes three minutes until the lamp turns off. For the other type, it takes one minute.

Watch a video to check the steps of reset operation

To check the steps of the reset operation in a video, click/tap the button below.

Check the steps of reset operation in a video
  • The screen transitions to YouTube.

If gas remains unavailable after following the above operation method or if you have any questions about the method, call the Gas Pipeline Helpline.
Call hours: (Mon.–Sat.) 9:00 to 19:00; (Sun. and holidays) 9:00 to 17:00

In the event of a large earthquake, etc., the gas distribution may be interrupted for the entire area.
In this case, gas may remain unavailable even if the gas meter is reset at each home.

Precautions for use of gas after resumption of supply
Before using gas, check for abnormalities of the flue pipe (e.g., damage, disconnection). Do not use gas appliances if the equipment has abnormalities. For details, click/tap here.